Refund Policy

At The Other Path, customer satisfaction is our top priority. We strive to provide high-quality products and excellent service. Please review our refund policy below:

Returns

Eligible Returns:

• We accept returns if there is an issue with the product itself, such as:
  • Leaking
  • Expired
  • Battery not working

Return Window:

• Returns must be initiated within 7 days of receiving the product.
• To initiate a return, please contact our customer service team at [Customer Service Email] with your order number and details about the product issue.

Return Process:

1. Contact our customer service team within 7 days of receiving your product.
2. Provide details and, if possible, photos of the issue.
3. Our team will provide you with a return shipping label.
4. Once we receive the returned product and verify the issue, we will process your refund.

Refund Options:

• If the return request is made within 7 days and the issue is verified, a full refund will be issued to the original method of payment.
• If the return request is made after 7 days, store credit will be issued instead.

Exchanges

Negative Reactions:

• If you experience a negative reaction to any of our products, we offer an exchange for a different product of equal or lesser value.

Exchange Process:

1. Contact our customer service team at [Customer Service Email] within 7 days of experiencing the negative reaction.
2. Provide details about the reaction and the product in question.
3. Our team will guide you through the exchange process and provide instructions for returning the original product.

Non-Returnable Items

• Drinks and Functional Mushroom Products: We do not offer returns or exchanges on drinks or functional mushroom products. All sales of these items are final.

Additional Information

• Return Shipping: We will cover the return shipping costs for products with verified issues. For exchanges due to negative reactions, the customer is responsible for return shipping costs.
• Processing Time: Refunds and store credits are typically processed within 5-7 business days after we receive the returned product.
• Contact Us: For any questions or concerns regarding our refund policy, please contact us at [email protected] or 818.825.2739.

Thank you for shopping with [Your CBD Store Name]. We appreciate your business and are here to ensure you have a positive experience with our products.