If you receive a defective product(s), we will exchange it with the exact same product(s) or provide store credit. All items must be returned in original condition and show no signs of use for a full refund. Requests for exchanges must be made within 7 days of the purchase date and no replacement items will be shipped until we receive the original defective product. Purchaser is responsible for shipping costs of defective item(s) back to TOP, but will not be charged for shipping on any replacement item(s).
Q. When will my order be shipped?
A. Orders placed before 5:30PM PST will be packed same-day and shipped out the next business day. All orders placed after 5:30PM will be packed the next day and shipped out the following business day.
Q. How will my order be shipped and how long does it take?
A. Your order will be shipped as USPS First Class Mail, and will arrive within 1 to 5 business days.
Q. What happens if I input the wrong address at checkout?
A. If you enter the incorrect address and do not notify us before the order is shipped, we cannot refund your purchase.
We currently only ship with in the United States. CBD is prohibited & therefore we are unable to ship to the following states: Iowa, Idaho, South Dakota. Shipment cannot exceed 10lbs.
Beginning April 2021, the Prevent All Cigarette Trafficking (PACT) Act requires retailers of Electronic Nicotine Delivery Systems (ENDS), including CBD vaporizers and batteries, to be shipped via private shipping services that collect an adult signature at the point of delivery. The federal legislation is intended to prevent online sales to minors and ensure tax compliance. However, as a result of this law, the U.S. Postal Service along with other private shipping companies (UPS, FedEx, and DHL) no longer ship ENDS to consumers.
Although we rigorously verify the age of The Other Path customers and strictly adhere to tax requirements, we are still impacted. For now, we are required to pause delivery of online sales of our CBD vaporizers and batteries until we partner with a trusted private shipping service. In the meantime, you can stop by The Other Path’s store in Sherman Oaks, CA to purchase these products in person.
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